High School Diploma or GED Minimum 2 years IT Department experience, Call Center, Help Desk or associated field. Possesses accurate verbal and written conversation competencies A+ Certification or equal experience Strong customer support competencies in responding to requests for services Good organizational and administrative competencies in an IT environment Proficient withinside the use of popular workplace software program Ability to set up and keep a efficient running dating with the faculty webweb sites, assist body of workers and product vendors. PERFORMANCE RESPONSIBILITIES

Answers the Help Desk line and affords over the telecellsmartphone fundamental trouble willpower and resolution Performs triage for greater complicated issues Creates paintings orders for complicated cases, routes the paintings orders to suitable body of workers. Provides technical assist, troubleshooting, restore and set up of computers, gadgets, software program and peripherals Responds to requires assistance; travels to paintings webweb sites; assesses, diagnoses, analyzes issues and troubleshoots and assessments opportunity techniques for assist and connectivity Configures software program, hardware and working systems. Changes out hardware, software program on web website online or brings into save whilst indicated. Travels to person webweb sites to put in and configure software program and hardware to encompass education customers on operations of latest gadget and software program and troubleshooting said issues. Performs stock and monitoring of all statistics era items Maintains files, facts and databases of preservation logs, paintings orders, deliver stock, substances and equipment applied withinside the assist of the workstations. Installs, configures and keeps peripheral era gadget. Performs others responsibilities and obligations as assigned.

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